The vOS desktopA workspace for your team.Saved preview
01 / A workspace for your team
Your tools. Your agents. Your way of working.
Here is how we could set up vOS for a small customer support team. Explore the feature, the agent and the reports, then follow one question through the workflow.
vOSCustomer care workspaceIllustrative setup
A proposed custom feature
All the follow-up. In one place.
Incoming questions, replies to check and refund requests, organised around this team's work.
Incoming questionsReplies to reviewRefund requests
Colleagues check replies. The manager approves refunds.
The job comes first
An agent with a clear task.
For this example, we'd propose a support agent that finds delivery guidance and prepares replies.
What it can use
Approved delivery and returns information.
What it prepares
A draft reply, with the source for a colleague to check.
When it asks for help
Missing information, exceptions and every refund request.
Reports that help the team
See what needs attention.
Agree what to measure before connecting the tools. These are proposed measures, not performance results.
Questions waiting
Open requests and how long they've been waiting.
Replies reviewed
Which drafts were approved, edited or rejected.
Exceptions
Refunds and questions that need a manager's decision.
Fictional business. No accounts connected and nothing is sent.
Follow one question
01 / A customer asks
“When will my order arrive?”
The question appears in the proposed support desk.
02 / From an idea to a working feature
Start with the work. Build what the team needs.
Work with VOSSStart with a conversation.Saved previewBuild with AllegoryA first version to review.In development
01
Describe the task.
Explain what your team does, which tools it uses and what needs approval. Keep those decisions with the project.
Chat02
Review a first version.
Explore a custom tool in Allegory, our app-building preview. Check the screens and workflow before agreeing what to build.
Allegory / In development03
Agree the setup.
Confirm the agents, access and reports your team needs. Review and test the setup before it is connected to your business.
Review / Testing / Client approval
03 / Work with boundaries
Decide what agents can do. And when they must ask.
Choose the information an agent can use and where it should stop for review. Try a simple example below.
Example / Working agreementInteractive concept
Your example handoff
2 sources accompany the task. VOSS prepares a draft for you.
PrepareYour decision
Publishing, sending and spending still need your approval in this example. These controls illustrate the intended workflow; they do not configure or run agents.
This example does not configure agents. Allegory, client-specific features and shared approvals are being developed; availability and connections are agreed for each setup.