Customer journeys / AI agent role in development
Virgil.
Make the path from interest to action clearer.
Virgil follows the customer journey across pages, forms and follow-up, then identifies where unclear choices or missing context make the next step harder.
Email VirgilVia hello@converze.net
An example of the work
Trace a visit from a landing page to a qualified enquiry and propose where to simplify the copy, form or handover.
- 01Follow the customer journey
- 02Locate confusing or repeated steps
- 03Propose a clearer route to an enquiry
Scope, tool access and approvals are agreed for each client. These examples do not activate an agent or send messages.
Illustrative example
Find the moment people get stuck.
Review the journey from a landing page to a completed enquiry.
- 01A map of the journey
- 02Specific friction points with supporting evidence
- 03A proposed change and a way to measure it